Unique features
Instant information on your medical questions
Emma provides the most immediate medical guidance at any hour of the day:
- Text your questions to a medical professional
- Symptom checker provides instant medical guidance
- Explore reliable content about your symptoms from clinical partners
Healthcare provided at your convenience
Emma is conveniently managed through your preferred messenger service, and fits your schedule:
- All interactions centralised in your favorite chat app
- Inquire, respond and follow up at your convenience
- No download/installation required, simple initial registration
Human perspective on-demand
Emma connects you with healthcare professionals and provides medical information on demand:
- Medical hotline available in German and English
- DoctorChat to chat with medical professionals
"Emma is 10 times better than Doctor Google"
Emma: it‘s that easy!
Start with a simple registration
Visit the registration page via the link you have received and select your favorite messenger application
Start chatting with Emma by entering your personal activation code
Nutzen Sie einen Emma-Service Ihrer Wahl!
Your digital health assistant is available to you 24/7 via smartphone and PC
Ask about your symptoms
Read information on your symptoms, provided by Emma
Text a question to a medical professional and receive a personal response within minutes
Keep track of your medical chats and procedures on your messenger app
Text a question to a medical professional and receive a personal response within minutes
Want to know more about Emma?
Who or what is Emma?
Emma is virtual health assistant – available 24/7 via WhatsApp, Telegram or our secure Webchat. Emma is a chatbot which gives you access to various helpful health services. You can, for example, assess your symptoms, ask a question to a medical professional or call him or her directly to get medical advices.
Who is behind Emma?
Emma is a virtual health assistant created and managed by Medi24, a trusted telehealth provider based in Switzerland, providing 24-hour telehealth services and medical assistance. Medi24 is a member of the Allianz Partners Group, the world‘s leading provider of assistance services.
How much does Emma cost?
For you, as a customer of BDAE, Emma is free of charge. The service is fully included in your existing policy.
Where can I find my activation code?
You will receive the link along with your personal activation code together with the confirmation of your BDAE insurance coverage. If you have any questions, please contact our Service team (privatkunden@bdae.com or +49-40-306874-23).