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Contact

Our well-trained staff is ready to assist you on all weekdays from 8 am to 6 pm CET (Friday until 5 pm).

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Service hotline for contract matters, product advice and claims notifications

(during service hours)
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Appointments for contract matters, product advice and general enquiries

 
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Live chat for product advice and customer service

(during service hours)
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E-Mail for general enquiries

 
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WhatsApp for product advice and general enquiries

(during service hours)
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24h-Hour emergency hotline for BDAE clients and BDAE members

 

Submitting claims

Please use our smartphone app ‘My BDAE’ or the service portal to submit claims.


Submitting claims

We recommend that you use our online applications, which are linked on our product pages. If you would still like to submit an application in PDF format, please use our web upload.

Picture: office building of BDAE Group in Kuehnehoefe, Hamburg
Copyright:
Architects Axthelm Rolvien

General contact

For general enquiries please feel free to write us an email or call our front desk.

E-Mail:

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Phone:

+49-40-30 68 74-0

Fax:

+49-40-30 68 74-91

Service hours

Mo. - Th.:

8 am to 6 pm

Fr.:

8 am to 5 pm