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Ricarda Schönborn and Marcel Rotter as guests in our office in Hamburg. © BDAE

Good partnerships are essential to understanding our customers

At BDAE, we deeply value personalized service and being accessible to our customers. We strive to understand our customers' needs and concerns better. But how do we gain insights into what our customers truly want?

Firstly, we talk to them. Personally, through live chats, video calls, or even by inviting them to Hamburg to give a talk in person.

Secondly, it's important to maintain contact with distribution partners. They can provide insights from two different perspectives: as business partners and industry experts in the insurance sector, and as advocates for the insured individuals they advise.

What customers really care about

Recently, we had the pleasure of spending a significant amount of time in our office with Ricarda Schönborn and her business partner Marcel Rottner from RS-Maklerservice. Both of them have been living abroad for many years and are well-acquainted with the challenges of life away from Germany. They also understand the essential need for comprehensive insurance coverage while living abroad.

During our discussions, they provided valuable insights into what information potential customers truly find important and emphasized the significance of clear communication. They also gave us feedback on our website design and insurance documents. Additionally, we learned how our insurance premiums are perceived by those who closely monitor and compare the market.

These insights are incorporated into our product development process and help us optimize insurance terms and conditions. A strong partnership between the insurer and its distribution partners can only lead to product improvements!

Why a partnership with BDAE is worthwhile

The BDAE Group has been working closely with distribution partners worldwide since its founding in 1995. This collaboration holds a high priority within the company group. New partners are always welcome!

We offer existing and potential partners more than just a diverse product portfolio. Alongside attractive commissions, favourable special conditions, and comprehensive service, we provide supporting consulting expertise to minimize liability risks.

Our advantages at a glance

  • Exclusive insurance portfolio with suitable and convincing solutions for all private and business customers
  • Attractive commissions
  • Expertise and detailed information about our products
  • Sales-supporting services and training
  • Advice on social insurance, tax, and immigration law issues at discounted rates
  • Dedicated, personal contact partners (no call centers)

Tipster Partnership with BDAE

Don't have an insurance broker license but still want to recommend our products? No problem!

We offer bloggers, influencers, and networkers the opportunity to recommend our products as part of our affiliate program and receive an attractive commission.

For more information about our distribution partnerships and our tipster program, visit this page.

This article is from the 3/2023 issue of the magazine "Life Abroad".

The magazine is published four times a year free of charge with many informative articles on foreign topics.

It is published by the BDAE, the expert for protection abroad.