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More than just insurance

Expats face many challenges – we support you in overcoming them

Foto: EVERST, Adobe Stock
Foto: EVERST, Adobe Stock
Logo Workplace Options

Together with Workplace Options (WPO), the world's largest provider of holistic well-being solutions, the BDAE is proud to be the first provider in Germany to offer a very special service to their customers abroad: the Feel Good Package.

EXPAT INFINITY insurees can now access comprehensive advice on a range of topics related to their mental and physical well-being. The Feel Good Package is there to support our policyholders in difficult times – free of charge, anytime, and anywhere.

Emotional  Support

Around the clock

Various counselling and crisis intervention services provide 24/7 and worldwide support.

In your own hands

Self-guided computer-based and cognitive behavioural therapy (CBT) is offered as an alternative to telephone and face-to-face counselling.

Promoting mindfulness

A six-week mindfulness programme delivered over the phone that aims to promote well-being, help you manage stress, and improve your concentration is also offered.

Individual one-to-one sessions

In certain cases, one-to-one sessions by phone or video with a maximum of three sessions per case or problem can be helpful.

Practical Support

Life counselling

Insurees can attend up to six sessions for personal and professional topics such as achieving career goals, improving time management or coping with life transitions.

Balancing work and life

Guidance services or personalised research on topics such as everyday life issues, caring for relatives or the elderly, as well as financial and legal support, are also offered.

Website for members

The website for customers is available in 27 languages. It offers the latest articles, videos, webinars and much more.

This is how it works

The Feel Good Package is available to all insured persons who are covered by our international health insurance Expat Infinity. You can use the service of our service provider Workplace Options in the following ways:

Phone

+49 89 20194054
(may be subject to a fee)

0800 72 37 177
(free of charge, only within Germany)

"Balancy"-App

WhatsApp

+1 984 920 6875
(text message only)

You already are an EXPAT INFINITY customer and need information on how to use the Feel Good Package? Then please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for further details.

Four exemplary cases

Support in a wide range of life situations

  • Returning to work after pregnancy/parental leave

    Eloise is about to give birth and is already looking forward to life as a mother. Nevertheless, she is worried about all the uncertainties that lie ahead. That is why she has used the services of WPO a few months before her due date.

    The counselor has helped identify areas of potential change and ways to prepare for these changes in advance. She also discussed a transition strategy for the leave of absence. Follow-up discussions included the importance of a support system, work-life balance and coping mechanisms regarding Eloise's feelings about to returning to work.

  • Care for older people

    At the age of 60, Ralf had an accident that resulted in a speech impediment. This has had a very negative impact on his confidence – at work and when it comes to interacting with others.

    So, Ralf contacted the elderly care service to help him address his problems. They looked for a speech pathologist to help him work on his speech and language skills. Together they also looked for support groups that could help him overcome his fear of speaking.

    Finally, after his telephone contact with WPO, Ralf received extensive teaching material to help him on this path.

  • Life counselling

    Sarah contacted WPO and asked for help with time management. She reported that she had constantly felt as if she had to catch up on things. Her goal was to become more proactive, and approach work with clearer thinking.

    Working with a life coach, Sarah tried out the method of attending a daily programme. She found that working to an evening schedule enabled her to restructure her day and organize her priorities. After this support programme, she reported that she would now wake up feeling much better prepared, and feel more confident overall.

Questions and Answers

What is the Feel Good Package?

The Feel Good Package is a very special opportunity for our EXPAT INFINITY policyholders to promote their mental and physical well-being.

Together with Workplace Options, the BDAE offers policyholders and their dependents the chance to access a wealth of practical information and personal advice services 24/7 through a range of communication channels, depending on their current circumstances and situation.

How much does the Feel Good Package cost?

As an insured person in the BDAE Expat Infinity policy, the Feel Good Package is completely free of charge and included in your existing policy.

How can I access the Feel Good Package?

Existing customers should have received a communication with details on how to use the Feel Good Package when it was introduced.

For new customers, the sign-up instructions are included in your EXPAT INFINITY insurance coverage confirmation.

If you have any questions or need help accessing the instructions, please contact our service team at This email address is being protected from spambots. You need JavaScript enabled to view it. or +49-40-306874-23.

Who gives the support regarding the Feel Good Package?

The Feel Good Package is offered to our policyholders through our partnership with Workplace Options (WPO). WPO is dedicated to helping people improve their health, happiness and productivity in both their personal and professional lives.